Politique de remboursement
Thank you for shopping at Daszko.
We want you to be satisfied with your purchase. Please read our return policy carefully before placing an order.
1. Right of Withdrawal
If you are a consumer and you purchased a product online, you have the right to withdraw from the contract within 14 days without giving any reason.
The withdrawal period expires 14 days after the day on which you, or a person indicated by you other than the carrier, received the product.
To exercise your right of withdrawal, you must inform us about your decision by sending a clear statement, for example by using our contact form or by contacting us directly.
Seller details:
FPHU Daszko
ul. Pułaskiego 70C
42-300 Myszków
Poland
NIP: 5993205677
Phone: +48 669 147 285
2. Return Shipping Cost
The customer is responsible for arranging and paying for the return shipment.
Return shipping costs are always paid by the buyer in the case of a return based on withdrawal from the contract or change of mind.
We do not provide free return labels. We recommend using a tracked and insured shipping service, especially for larger or higher-value products.
The product remains the customer’s responsibility until it is safely delivered back to us.
3. Condition of Returned Products
Returned products must be sent back in a condition that allows us to resell them as new.
The product should be:
- unused,
- clean,
- undamaged,
- complete,
- returned with all parts and accessories,
- packed securely to prevent damage during transport.
The customer may inspect the product in the same way as they would be able to inspect it in a physical shop. However, if the product shows signs of use beyond what is necessary to check its nature, features and functioning, we may reduce the refund by the loss of value.
4. Products That Cannot Be Returned
The right of withdrawal does not apply to products made to the customer’s individual specifications or clearly personalized at the customer’s request.
This includes, for example, products made in a non-standard size, custom design, custom engraving, or any other personalized version ordered by the customer.
Such products can only be returned if they are defective or not in accordance with the order.
5. How to Return a Product
To return a product, please contact us first and provide:
- your order number,
- your full name,
- the product you want to return,
- the date of delivery,
- a short message confirming that you want to withdraw from the contract.
After receiving your request, we will provide return instructions.
Please do not send the product back without contacting us first.
6. Time Limit for Sending the Product Back
After informing us about your withdrawal from the contract, you must send the product back within 14 days.
The deadline is met if you send the product before the 14-day period expires.
7. Refunds
After receiving the returned product, or after receiving proof that the product has been shipped back, we will process the refund within 14 days.
The refund will be made using the same payment method that was used for the original order, unless another method is agreed.
If the product was delivered with free standard shipping, only the product price will be refunded. If the customer selected and paid for a more expensive delivery method than the standard delivery option, the additional delivery cost will not be refunded.
8. Damaged or Defective Products
If the product arrives damaged or defective, please contact us as soon as possible and include photos of:
- the damaged product,
- the packaging,
- the shipping label,
- any visible damage caused during transport.
This return policy does not limit your statutory consumer rights regarding defective or non-conforming products.
9. Return Address
Please contact us before sending any return.
Return address:
FPHU Daszko
ul. Pułaskiego 70C
42-300 Myszków
Poland
10. Contact
For return questions, please contact us through the contact form on our website or by phone:
+48 669 147 285